Build the capacity your business needs. Without building it all on day one.
Dedicated teams that work inside your organisation, supported by the people, infrastructure and governance needed to perform and scale.
- Start small. Prove the model. Scale.
- Onshore. Nearshore. Offshore.
- Design Your Pilot
- Your team
- Extended
- Managed
- Built to scale
How It Works
Growth creates capacity problems.
- Your customers grow
- Your roadmap expands
- Your internal teams become stretched
- Recruitment struggles to keep pace
- 01Embed them properly
- 03Prove the value
- 02Measure performance
- 04Then scale what works
What We Do
We Build Dedicated Extensions Of Your Organisation.
Not recruitment
This isn't about sending you CVs.
Not outsourcing
And it isn't about handing a project to a disconnected outsourced team.
We build a dedicated team around your requirement.
Who does what
Stays with you
- Strategy
- Priorities
- Product knowledge
- Systems
- Standards
- KPIs & SLAs
- Operating direction
How the team works
- Works in your systems
- Joins your meetings
- Uses your workflows
- Works to your standards
- Learns your business
- Becomes part of your operation
Handled by us
- Recruitment
- Employment
- Payroll
- HR
- Equipment
- Workplace
- Local IT support
- Employee management
- Operational support
- Performance management
- Governance
- Reporting
- Scaling
Your Operation.
Extended Globally.
Why Start With A Pilot?
Solve The Problem Without Over-Investing Upfront.
You don’t need to commit immediately to a 20-person operation.
A focused initial team gives you the opportunity to prove:
The people
Do they have the right capability and fit?
The location
Does the delivery location work for your organisation?
The integration
Can the team operate effectively inside your systems and processes?
The performance
Can the model deliver against agreed KPIs and standards?
The economics
Does the commercial model deliver the expected value?
The potential
If it works, where else could the model take you?
Lower initial commitment.
Real-world proof.
Clear path to scale.
What Can We Build?
Dedicated Capability Around Your Requirement.
Technology
Customer & Business Operations
Something else?
The model isn't restricted to a fixed catalogue.
The Scale Model
Start Small. Build Deliberately.
Focused dedicated team
Typically around 3–5 people solving a real requirement.
- Roles
- Training
- Systems
- Security
- Ways of working
- KPIs
- Quality
- Governance
Prove the operating model.
Strengthen the team and make the operation repeatable.
- Additional capacity
- Train-the-trainer capability
- Performance baselines
- Team leadership where required
- Operational resilience
Establish a stable, repeatable model.
Increase the value of the operation.
- People
- Roles
- Capabilities
- Customer volume
- Extended hours
- Specialist functions
Expand what the team can deliver.
Turn a proven team into a strategic capability.
- Larger dedicated teams
- Multiple functions
- Additional locations
- Extended-hours delivery
- Follow-the-sun coverage
- QA and workforce planning
- Operational leadership
- Mature governance
Create a scalable long-term extension of your organisation.
Where Can Your Team Be Built?
Onshore. Nearshore. Offshore.
Different requirements need different operating models.
Onshore
Closer physical and market proximity where it matters.
Nearshore
Strong working-day alignment with access to wider talent markets.
Offshore
Greater access to scale and commercially efficient capacity.
Global
Build across locations as requirements and coverage evolve.
We design the delivery model around the operation not the other way around.
Managed From Day One
People Are Only Part Of The Solution.
A successful dedicated team needs an operating structure around it.
That's why our model includes more than recruitment.
Recruitment & Employment
Build the right dedicated team and manage the employment infrastructure.
Secure Infrastructure
Equipment, workplace, IT support and agreed operational controls.
Onboarding & Integration
Get the team operating effectively inside your environment.
Performance
Establish agreed KPIs, quality measures and performance baselines.
Governance
Create clear ownership, reporting, escalation and service-review rhythms.
Scale
Add people, capability and coverage once the model is proven.
Governance
Visibility As You Scale.
As the team grows, governance grows with it.
Weekly Operational Review
Monthly Service Review
Quarterly Business Review
Pricing
Start With A Sensible Investment.
Our model is normally priced as an all-in monthly cost per dedicated FTE.
The cost typically includes the employment and operational infrastructure around the team.
Pilot Team
Typically 3–5 people
Growing Team
Indicative monthly model based on requirement
Typically 6–10 people
Scaled Operation
Designed around your operating model
10+ people / multiple capabilities
Final pricing depends on roles, location, seniority, working pattern and service requirements.
Proof
Start Small Doesn't Mean Think Small.
A focused initial team can become something significantly bigger.
One long-term relationship began with just four people.
As the model proved itself, the relationship expanded into additional teams, capabilities and requirements.
Multiple capabilities
10+ year relationship
The objective isn't to sell you the biggest team on day one.
It's to prove the model and earn the right to scale it.
What problem could a dedicated team solve for you?
You don't need the final operating model.
Start with the requirement you have today.
We'll help you design a focused initial team and a clear pathway to scale.
Get Started
Design Your Pilot
Solve the problem without over-investing upfront.
Start Small. Build Deliberately.
- Lower initial commitment.
- Real-world proof.
- Clear path to scale.
FAQ
Frequently Asked Questions
1. What's the minimum starting point?
We typically recommend starting with a small dedicated team rather than an individual placement. The appropriate size depends on the problem, but around 3–5 people can provide a practical starting point for many pilots.
2. What happens after the pilot?
If the model proves its value, we work with you to stabilise and scale it. That could mean additional people, roles, capabilities, working hours or locations.
3. Who controls the team's work?
You retain control of your business priorities, standards, systems and operating direction. We provide the employment, infrastructure and agreed operational support around the dedicated team.
4. Is this project outsourcing?
5. How long are engagements?
6. Is pricing monthly?
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